Effective security programs are built on more than systems and procedures; they are grounded in real-world experience. Over years of assessing properties and working with diverse organizations, Jeff Putnam, Senior Security Project Leader at Lowers & Associates, has observed recurring challenges that, if left unaddressed, can create unnecessary risk.
Why a Proactive Security Mindset Matters
“Hope alone is not a plan,” says Jeff Putnam. “Organizations that approach security proactively, rather than reacting after incidents occur, are better positioned to protect people, property, and operations. A defensible plan shows that security is deliberate, structured, and accountable.”
Field Insights: Common Security Gaps
From apartment complexes to corporate facilities, Jeff regularly sees patterns that affect program effectiveness:
- System Maintenance and Reliability
Security measures such as lighting, access control, and video surveillance are only effective if they work when needed. Poorly maintained gates, fences, or lighting create vulnerabilities that compromise the overall security posture. Regular inspections, testing, and preventive maintenance are critical. - Staff Training and Security Awareness
Even the best systems are only as effective as the people who operate them. Teams must be trained to recognize potential risks, follow procedures, and respond appropriately. “Cultivating a security-aware culture among staff, and even residents in multi-tenant properties, can prevent minor issues from escalating,” emphasizes Jeff. - Oversight of Third-Party Security Providers
Outsourced security teams can add value, but only when expectations are clear and performance is monitored. Clear contracts, site-specific post orders, and measurable Key Performance Indicators (KPIs) help ensure third-party providers meet program standards. Regular communication and documentation reinforce accountability. - Risk Assessment and Documentation
Understanding the unique threats and vulnerabilities of a property is essential. Structured risk assessments, combined with consistent documentation and follow-up, demonstrate diligence and provide a defensible framework for decision-making. - Applying Preventive Principles
Jeff also notes, “Incorporating Crime Prevention Through Environmental Design, or CPTED, concepts, like better lighting, improved perimeter visibility, and natural surveillance, can really reduce risk. Combined with proactive processes, these steps help strengthen both security programs and organizational culture.” A real-world example of these principles in action is highlighted in a recent ASIS International article, which covers the GSX 2025 Crime Prevention Workshop that Jeff co-led. The workshop highlighted how understanding risk, maintaining systems, training staff, and applying preventive design principles work together to create stronger, more resilient security programs.
At Lowers & Associates, our team helps organizations apply these lessons in practical ways, from assessing current programs to implementing structured Security Management Plans tailored to specific properties. Proactive, field-informed strategies protect people, reduce risk, and demonstrate operational diligence.
Learn how we can help your team strengthen its security program and demonstrate diligence across every layer of protection, here.
