LOWERS BEHAVIORAL INTELLIGENCE | POWERED BY AUTHENTIQ
See Where Risk May Require a Closer Look
Voice-based behavioral insight that helps claims, investigative, and risk teams identify where additional review may be warranted, supported by Lowers Risk Group’s claims, investigative, and risk management expertise.
Strengthen Risk-Based Decision-Making
Add behavioral context to help your team decide where to focus next.
Identify Areas of Concern
Prioritize Resources
Support Consistent Assessments
Strengthen Existing Workflows
What Is Lowers
Behavioral Intelligence?
Powered by AuthentIQ’s voice analysis technology, the solution evaluates vocal responses for behavioral indicators, including stress, uncertainty, and cognitive conflict. Low, medium, or high-risk indicators help professionals determine where further review may be warranted.
Assessments use live or recorded conversations through approved voice-based channels.
Behavioral Intelligence In Practice
From 16 Locations to Two Priority Areas
In March 2025, AuthentIQ technology was used to assess 218 employees across 16 distribution centers as part of an investigation into suspected warehouse syndicate activity.
Of the employees assessed, 166 received lower-risk indicators and 52 received elevated indicators. Two Western Cape locations, approximately 10 miles apart, showed particularly high concentrations of elevated indicators, at 87.5% and 83.33%.
The concentration of elevated indicators helped identify where further investigation and verification may have been warranted, while also providing insight into potential activity across locations.
Two Locations: 87.5% and 83.33% Elevated Indicators
These results provided behavioral context for further review. They were not treated as proof of deception, fraud, or wrongdoing.
Source: AuthentIQ case study, warehouse syndicate investigation, March 2025.
How It Works
A structured process to turn voice-based insight into more informed decisions.
Assess
Participants answer structured voice-based questions.
Analyze
AuthentIQ evaluates behavioral indicators.
Prioritize
Low, medium, or high-risk indicators help prioritize further review.
Decide
Professionals review findings alongside evidence to determine the next step.
Applications Across the Risk Lifecycle
Additional context for the conversations that shape risk decisions.
Insurance and Claims
Support claims intake, triage, and specialist review.
Investigations
Refine questioning and focus investigative resources.
Insider Risk and Security
Add context to incident and access reviews.
High-Risk Operations
Support assessments involving sensitive operations and positions of trust.
Customer Interactions and Exceptions
Support further verification during disputes, discrepancies, or unusual requests.
High-Volume Assessment Programs
Apply consistent assessments across recurring workflows.
Behavioral Intelligence Is Not a Verdict
Stress does not prove deception or fraud. The absence of stress does not establish truthfulness.
Results must be considered alongside evidence, established procedures, and professional judgment.
Technology Supported by Experience
Technology provides an indicator. Experience determines what happens next.
Earlier Visibility • Focused Reviews • Better Resource Allocation • Consistent Assessments
Options Built Around Your Workflow
Explore a focused pilot, an ongoing assessment program, or a customized implementation.
Speak With a Behavioral Intelligence Specialist
Tell us about your needs, current challenge, or potential use case. A member of our team will contact you to answer your questions and discuss possible next steps.
